Bapst Handpan Privacy Policy

Article 1 – Data controller

The data controller is:
Le Monde d’Isis (SARL)
157 Allée des Azalées, 01330 Villars-les-Dombes
Email: charles@bapst-handpan.com
Phone : 06 62 04 95 44

Article 2 – Data collected

We collect the following personal data when using our site or services:

1. Data collected directly:

   • When registering or ordering : name, surname, email address, postal address, telephone number, payment details.
   • When making contact : any information voluntarily provided via the forms or by e-mail.
   • When using Whatsapp with Bapst Handpan, your number is not provided to anyone other than the phone used for customer management for Bapst Handpan

2. Data collected automatically:

   • IP address, browser type, operating system, browsing data (pages viewed, time spent on the site, etc.).
   • Cookies (see Article 6).

Article 3 – Purposes of the processing

The data collected is used to:

1. Order management: order processing, shipping and tracking.
2. Customer service: responses to inquiries or complaints.
3. Improved user experience: customization of the display and improvement of the site’s functionality.
4. Marketing and communication: sending newsletters, commercial offers and information about our services (with your consent).
5. Compliance with legal and regulatory obligations.

Article 4 – Data sharing

Your personal data is never sold. It can only be shared with:

1. Our service providers: (carriers, payment services, newsletter sending platforms or any person or organization with whom we work to develop Bapst Handpan) in the strict framework of the performance of the services.
2. Competent authorities: if required by law.

All our partners comply with the current data protection regulations.

Article 5 – Data retention

Your personal data is kept for as long as necessary to achieve the purposes described above, unless otherwise required by law.

• Order data: kept for 10 years in accordance with accounting obligations.
• Contact or marketing data: kept until the request for deletion or withdrawal of consent.

Article 6 – Cookies

The site uses cookies to:

• To ensure the proper functioning of the site.
• Analyze traffic and performance.
• Personalize the user experience.

Types of cookies used:

1. Necessary cookies: essential to navigate the site and use its features.
2. Analytical cookies: allow the measurement and analysis of the site’s audience.
3. Marketing cookies: used to display personalized advertisements.

You can manage your preferences or disable cookies through your browser settings.

You can consult our cookie policy for more details

Article 7 – Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

1. Right of access: to know what personal data we hold about you.
2. Right to rectification: to correct inaccurate or incomplete data.
3. Right to erasure: request the deletion of your data (unless otherwise required by law).
4. Right to restriction: temporarily restrict the processing of your data.
5. Right to object: Refuse the use of your data for marketing purposes.
6. Right to portability: retrieve your data in a structured and readable format.

To exercise your rights, contact us at charles@bapst-handpan.com. Identification may be required to verify your identity.

Article 8 – Data security

We put in place technical and organisational measures to protect your data against loss, misuse, unauthorised access or disclosure.

Section 9 – Changes to the Policy

We reserve the right to change this Privacy Policy at any time. Changes will be posted on this page with an updated date.

If you have any questions or requests about your personal data, please contact us:

Email: charles@bapst-handpan.com
Phone : 06 62 04 95 44